VGATE Support

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Activity overview

Latest activity by VGATE Support
  • VGATE Support created an article,

    How to send token to another Vite App?

    Dear users,   Some of you have engaged in the issue of sending tokens from one Vite app to another one. The main reason is that you are using the 'cross-chain withdraw' function to send the token t...

  • VGATE Support created an article,

    TERA Gateway is Upgraded

    Dear ViteX and TERA community,   We have upgraded the gateway of TERA. Now, deposit type 112 is supported.     VGATE Team Jul 4, 2022

  • VGATE Support created an article,

    Transfer address is incorrect

    Dear ViteX Users,   You may engage in such an issue when you withdraw some privacy coins like EPIC Cash. This issue is caused by the feature of the network and there is no good solution. To avoid s...

  • VGATE Support created an article,

    Announcement on Dero gateway service

    Dear ViteX users, Due to the upgrade of the DERO network, deposits and withdrawals were suspended. Now, the upgrade is completed and Dero(Atantlis) is replaced by Dero(Stargate). Withdrawals of Der...

  • VGATE Support created an article,

    Deposit and Withdrawal of IXI are Suspended

    Dear ViteX users,   We have not found the block height of the Ixian network grows for hours. The service will be suspended immediately. Deposit and withdrawal will be restored when block height gro...

  • VGATE Support created an article,

    BAN Wallet Maintenance

    Dear ViteX users, There will be a maintenance of the Banano wallet. Once the maintenance is completed, new cross-chain deposit addresses will be activated. Users need to deposit assets to the new a...

  • VGATE Support created an article,

    Distribution of EPIC-002

    Dear ViteX users,   There was an unexpected issue (https://labs.epic.tech/t/rangeproof-exploit-troubleshooting-and-restoring-the-chain/36) that happened to the EPIC network, which forced the commun...

  • VGATE Support created an article,

    Deposit/Withdrawal Suspension: GRIMM and DEFIS(XGM)

    Dear ViteX users,   As per the feedback from the community, we have found that GRIMM and DEFIS networks are not available anymore. Withdrawals are failed after several attempts.  Deposits are not r...

  • VGATE Support created an article,

    Suspension of pUSD trading

    Dear ViteX users,   Trading of pUSD/BTC and pUSD/USDT is suspended from HKT 14:00. We are sorry for the trouble it may cause.     VGATE April 19, 2021

  • VGATE Support created an article,

    Restoration of Trading, Deposit and Withdrawal of EPIC

    Dear ViteX users, There was an unexpected issue (https://vgate.zendesk.com/hc/en-us/articles/1500004369461-Suspension-of-Trading-Deposit-and-Withdrawal-of-EPIC) that happened to the EPIC network, w...