VGATE Support

  • Total activity 134
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 70

Articles

Recent activity by VGATE Support Recent activity Votes
  • Transfer address is incorrect

    Dear ViteX Users,   You may engage in such an issue when you withdraw some privacy coins like EPIC Cash. This issue is caused by the feature of the network and there is no good solution. To avoid s...

  • Announcement on Dero gateway service

    Dear ViteX users, Due to the upgrade of the DERO network, deposits and withdrawals were suspended. Now, the upgrade is completed and Dero(Atantlis) is replaced by Dero(Stargate). Withdrawals of Der...

  • Deposit and Withdrawal of IXI are Suspended

    Dear ViteX users,   We have not found the block height of the Ixian network grows for hours. The service will be suspended immediately. Deposit and withdrawal will be restored when block height gro...

  • BAN Wallet Maintenance

    Dear ViteX users, There will be a maintenance of the Banano wallet. Once the maintenance is completed, new cross-chain deposit addresses will be activated. Users need to deposit assets to the new a...

  • Wallet Maintenance of XMV

    Dear ViteX users,   Deposit and withdrawal of XMV are suspended. Restoration time will be published in another announcement.   VGATE  May 20, 2021

  • Distribution of EPIC-002

    Dear ViteX users,   There was an unexpected issue (https://labs.epic.tech/t/rangeproof-exploit-troubleshooting-and-restoring-the-chain/36) that happened to the EPIC network, which forced the commun...

  • Restoration of Trading, Deposit and Withdrawal of EPIC

    Dear ViteX users, There was an unexpected issue (https://vgate.zendesk.com/hc/en-us/articles/1500004369461-Suspension-of-Trading-Deposit-and-Withdrawal-of-EPIC) that happened to the EPIC network, w...

  • Deposit/Withdrawal Suspension: GRIMM and DEFIS(XGM)

    Dear ViteX users,   As per the feedback from the community, we have found that GRIMM and DEFIS networks are not available anymore. Withdrawals are failed after several attempts.  Deposits are not r...

  • Suspension of pUSD trading

    Dear ViteX users,   Trading of pUSD/BTC and pUSD/USDT is suspended from HKT 14:00. We are sorry for the trouble it may cause.     VGATE April 19, 2021

  • How to deposit ERC20 Token

    Let's take USDT as an example. Desktop 1. Download the Vite app to your phone. You need it to login to ViteX exchange on your desktop. 2. Send your USDT (ERC20) to ViteX exchange: - Press the Walle...